{"id":9493,"date":"2021-10-13T09:14:04","date_gmt":"2021-10-13T07:14:04","guid":{"rendered":"https:\/\/www.heyusa.com\/nl\/?page_id=9493"},"modified":"2024-04-08T10:14:48","modified_gmt":"2024-04-08T08:14:48","slug":"veel-gestelde-vragen","status":"publish","type":"page","link":"https:\/\/www.heyusa.com\/nl\/webshop\/veel-gestelde-vragen\/","title":{"rendered":"Veel gestelde vragen"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text]<a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/\">Hey!USA Webshop<\/a> \/ <a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/klantenservice\/\">Klantenservice<\/a> \/ Veel gestelde vragen[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;]<div id=\"ultimate-heading-49506a0e73c04031a\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-49506a0e73c04031a uvc-3111 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-49506a0e73c04031a h1'  data-responsive-json-new='{\"font-size\":\"desktop:35px;\",\"line-height\":\"desktop:40px;\"}' ><h1 style=\"font-family:&#039;Alfa Slab One&#039;;font-weight:normal;color:#282828;\">Veel gestelde vragen<\/h1><\/div><\/div><div id=\"ultimate-heading-9296a0e73c0403eb\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-9296a0e73c0403eb uvc-8077 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-9296a0e73c0403eb h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:25px;\"}' ><h2 style=\"font-family:&#039;Roboto Slab&#039;;font-weight:300;color:#282828;\">Over bestellen in de Hey!USA shop<\/h2><\/div><\/div>[vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"ultimate-heading-59396a0e73c040440\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-59396a0e73c040440 uvc-5098 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-59396a0e73c040440 h2'  data-responsive-json-new='{\"font-size\":\"desktop:30px;\",\"line-height\":\"\"}' ><h2 style=\"font-family:&#039;Alfa Slab One&#039;;font-weight:normal;color:#b34a4c;\">Over bestellingen<\/h2><\/div><\/div>[vc_empty_space height=&#8221;5px&#8221;][vc_toggle title=&#8221;Wanneer komt mijn bestelling?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Je ontvangt automatisch een e-mail wanneer we je product versturen. Wij verzenden alle bestellingen binnen \u00e9\u00e9n week via PostNL, Bpost of DPD. Afhankelijk van je verzendkeuze, duurt het enkele dagen.[\/vc_toggle][vc_toggle title=&#8221;Ik kreeg een foutmelding tijdens het bestellen. Heb ik betaald?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Vervelend als je bestelling niet helemaal soepeltjes verlopen is. Als je geen e-mail bevestiging hebt ontvangen, is je bestelling waarschijnlijk mislukt. <strong><a href=\"https:\/\/www.heyusa.com\/nl\/contact\/\">Via deze pagina<\/a><\/strong> kun je contact met ons opnemen om het te dubbelchecken of via de <strong><a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/\">shop<\/a><\/strong> kun je het nog eens proberen.[\/vc_toggle][vc_toggle title=&#8221;De couponcode werkt niet&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Heb je een couponcode die niet werkt? Dan is mogelijk de coupon verlopen. Een coupon kan niet ingewisseld worden voor boeken, kortingen op boeken zijn wettelijk niet toegestaan. Gaat er toch iets mis met je valide couponcode? Neem dan contact met ons op <strong><a href=\"https:\/\/www.heyusa.com\/nl\/contact\/\">via deze pagina<\/a><\/strong>.[\/vc_toggle][vc_toggle title=&#8221;Ik wil contact opnemen met Hey!USA over mijn bestelling&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Dat kan! We staan voor je klaar. Via <strong><a href=\"https:\/\/www.heyusa.com\/nl\/contact\/\">deze pagina<\/a><\/strong> kun je contact met ons opnemen via e-mail of door simpelweg een Whatsapp te sturen. Via <strong><a href=\"http:\/\/m.me\/heyusa.nl\" target=\"_blank\" rel=\"noopener\">Facebook Messenger<\/a><\/strong> zijn wij ook bereikbaar.[\/vc_toggle][vc_toggle title=&#8221;Waar vind ik mijn bestellingen?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Via <strong><a href=\"https:\/\/www.heyusa.com\/nl\/mijn-account\/\">deze pagina<\/a><\/strong> kun je eenvoudig je bestelling(en) bekijken.[\/vc_toggle][vc_toggle title=&#8221;Welke betalingsmethoden bieden jullie aan?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]In onze <strong>webshop<\/strong> kun je betalen met de volgende betalingsmethoden:<\/p>\n<ul>\n<li>Bancontact<\/li>\n<li>iDEAL<\/li>\n<li>Paypal<\/li>\n<li>Creditcard<\/li>\n<\/ul>\n<p>Alle bovengenoemde methoden worden verwerkt via Mollie, onze betalingsverwerker. Persoonlijke bankgegevens zoals bankrekening en pincodes worden veilig verwerkt en niet met Hey!USA gedeeld.[\/vc_toggle][vc_toggle title=&#8221;Ik wil een terugbetaling aanvragen&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Wij pakken al onze reisgidsen en magazines met zorg in. Mocht je onverhoopt een beschadigde bestelling ontvangen, neem dan contact op <strong><a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/retourbeleid\/\">via deze pagina<\/a><\/strong>.[\/vc_toggle][vc_toggle title=&#8221;Ik heb de verkeerde adresgegevens doorgegeven&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Oops! Dat is niet handig \ud83d\ude09<br \/>\nOm te voorkomen dat je bestelling op het verkeerde adres wordt geleverd, neem dan snel <strong><a href=\"https:\/\/www.heyusa.com\/nl\/contact\/\">contact<\/a><\/strong> met ons op via deze pagina of stuur ons een Whatsapp.[\/vc_toggle][vc_toggle title=&#8221;Ik wil een bestelling retourneren&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Dat is erg jammer \ud83d\ude41<br \/>\nAl onze reisgidsen, magazines of onze andere producten worden met zeer veel zorg samengesteld. Dat doen we met passie, liefde en plezier. Mocht je ontevreden zijn over je aankoop, neem dan eerst contact met ons op <strong><a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/retourbeleid\/\">via deze pagina<\/a><\/strong>. Meestal komen we er samen wel uit. Ben je 100% zeker? Dan kun je <strong><a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/retourbeleid\/\">via deze pagina<\/a><\/strong> je bestelling retourneren.[\/vc_toggle][vc_toggle title=&#8221;Is retourneren gratis?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Daar kunnen we heel duidelijk in zijn: Nee, helaas is retourneren niet gratis, sorry! De post of pakketbezorger werkt voor ons \u00f3\u00f3k niet gratis. Je mag je aankoop binnen 14 dagen retour sturen, stevig verpakt bij een verzender naar eigen keuze. Let op: Hey!USA is niet aansprakelijk voor het zoekraken of beschadigen van je retourzending. Meld je retour aan <strong><a href=\"https:\/\/www.heyusa.com\/nl\/webshop\/retourbeleid\/\">via deze pagina<\/a><\/strong>.[\/vc_toggle][vc_toggle title=&#8221;Hoe werkt express verzending?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Express verzending wordt binnen 1 dag verzonden na je bestelling, met uitzondering van het weekend. Bestel je op zaterdag of op zondag, dan wordt je bestelling op maandag verzonden.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"ultimate-heading-25596a0e73c040484\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-25596a0e73c040484 uvc-988 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-25596a0e73c040484 h2'  data-responsive-json-new='{\"font-size\":\"desktop:30px;\",\"line-height\":\"\"}' ><h2 style=\"font-family:&#039;Alfa Slab One&#039;;font-weight:normal;color:#b34a4c;\">Over onze reisgidsen en magazines<\/h2><\/div><\/div>[vc_empty_space height=&#8221;5px&#8221;][vc_toggle title=&#8221;Wanneer verschijnt er een nieuwe editie?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Doordat wij vrij regelmatig een nieuwe druk uitbrengen, blijven onze reisgidsen en magazines actueel en up-to-date. Op de 1e pagina in een Hallo! Reisgids vind je de druk en het jaartal. In de Hey!USA reismagazines vind je deze informatie op pagina 4. De gratis Hallo! apps worden continu voorzien van de nieuwste updates.[\/vc_toggle][vc_toggle title=&#8221;Van welk papier worden jullie boeken en reisgidsen gemaakt?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]In de Hallo! Reisgidsen gebruiken wij Maco 130gram papier. Voor de cover gebruiken wij Maco Silk 250 gram. Maco staat voor \u2018Machine Coated\u2019. Het ongestreken papier wordt door een machine gestreken en aan beide zijden voorzien van een glossy of zijdezacht oppervlak. Het gebruikte papier is PEFC-keurmerk gecertificeerd.<\/p>\n<p>In de Hey!USA reismagazines maken wij gebruik van FSC recycled 130gram wit papier. Dit papier is ongestreken met een uitstekende witheid. De cover wordt gemaakt van 100% gerecycleerd papier van 250gram en voorzien van een PVC-vrije laminaatlaag. [\/vc_toggle][vc_toggle title=&#8221;Waarom hebben jullie bepaalde steden niet?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Hey!USA is pas sinds 2019 gestart met het uitbrengen van Hallo! Reisgidsen. <a href=\"https:\/\/www.heyusa.com\/nl\/product\/hallo-new-york\/\">Hallo! New York<\/a> was onze eerste uitgave, gevolgd door <a href=\"https:\/\/www.heyusa.com\/nl\/product\/hallo-brooklyn\/\">Hallo! Brooklyn<\/a>, <a href=\"https:\/\/www.heyusa.com\/nl\/product\/hallo-miami-de-keys\/\" target=\"_blank\" rel=\"noopener\">Hallo! Miami &amp; de Keys<\/a>. Hallo! Las Vegas verschijnt begin 2023 gevolgd door Hallo! San Francisco en Hallo! LA.[\/vc_toggle][vc_toggle title=&#8221;Ik wil graag meewerken aan Hallo! Reisgidsen en Hey!USA magazines&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Leuk! Wij zijn regelmatig op zoek naar \u00e9chte die-hard Amerika fans die kunnen schrijven en putten uit eigen ervaringen. Via <a href=\"http:\/\/heyusa.media\/contact\/\" target=\"_blank\" rel=\"noopener\">deze pagina<\/a> kun je contact opnemen.[\/vc_toggle][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Hey!USA Webshop \/ Klantenservice \/ Veel gestelde vragen[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;5px&#8221;][vc_toggle title=&#8221;Wanneer komt mijn bestelling?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Je ontvangt automatisch een e-mail wanneer we je product versturen. Wij verzenden alle bestellingen binnen \u00e9\u00e9n week via PostNL, Bpost of DPD. Afhankelijk van je verzendkeuze, duurt het enkele dagen.[\/vc_toggle][vc_toggle title=&#8221;Ik kreeg een foutmelding tijdens het bestellen. Heb&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5637,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-default.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9493","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Veel gestelde vragen - Hey!USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.heyusa.com\/nl\/webshop\/veel-gestelde-vragen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veel gestelde vragen\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]Hey!USA Webshop \/ Klantenservice \/ Veel gestelde vragen[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;5px&#8221;][vc_toggle title=&#8221;Wanneer komt mijn bestelling?&#8221; custom_font_container=&#8221;tag:h3|font_size:20|text_align:left&#8221; custom_google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; use_custom_heading=&#8221;true&#8221;]Je ontvangt automatisch een e-mail wanneer we je product versturen. 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